Shipping policy

ATA Cosmetics Shipping Policy

Welcome to ATA Cosmetics! We are committed to ensuring that your shopping experience is as smooth and enjoyable as possible. Please read our shipping policy below for important information regarding order processing, shipping methods, and delivery times.

Order Processing

Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Order Changes: If you need to make changes to your order, please contact our customer service team via our website (www.atacosmetics.com) within 24 hours of placing your order. We will do our best to accommodate your request if your order has not already been fulfilled.

Shipping Rates and Delivery Estimates

Domestic Shipping: We offer standard and expedited shipping options within the United States. Shipping charges for your order will be calculated and displayed at checkout.

Standard Shipping: 5-8 business days.

Expedited Shipping: 1-3 business days. (Website will indicate if this is currently available)

International Shipping: We currently do not ship to international destinations.

*Shipping rates and delivery times will vary based on the destination and will be calculated at checkout. Please reach out via our website (www.atacosmetics.com) to contact our team if we can ship to your international (non-USA) location.

Shipping Confirmation and Order Tracking

You will receive a shipping confirmation email once your order has shipped, which will include your tracking number. The tracking number will be active within 24 hours. You can track your order status on our website by entering your tracking number in the tracking section.

Shipping Restrictions

ATA Cosmetics is not responsible for delays caused by customs, postal services, or any other situation beyond our control. We do not ship to P.O. boxes or military addresses (APO/FPO). Please reach out via our website (www.atacosmetics.com) to contact us if we can make special accommodations.

Damages and Issues

ATA Cosmetics is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.